Terms & Conditions of the 150% money back guarantee The terms below only apply to the 150% refund guarantee.  These terms do not affect your right to a full or partial refund under our standard booking terms or refund policy. The 150% refund is made up of your original amount paid plus 50% additional compensation.   For example if the booking total is £150, the refund would be £225 (£150 plus £75 compensation).  The additional compensation is only eligible to be paid on confirmed bookings where we haven’t provided a butler with the following exceptions: i) If we are able to offer at least one replacement butler for a minimum service period of 30 minutes to be completed within at least 1 hour of the butlers originally scheduled finish time. ii)   If we are able to provide at least 1 butler at a mutually agreeable time within 72 hours of the original finish time. iii) If any booking details you provided contributed to the butler being unable to fulfil the booking, for example an incorrect address The compensation element is capped at a maximum amount of £100 In the event of a butler not arriving, in order for us to have an opportunity to find an alternative butler you must notify us within 30 minutes of his scheduled arrival time.  If you do not notify us that the butler hasn’t arrived in a timely manner we will be unable to offer additional compensation. Additional compensation is not offered on bookings with status marked as pending, cancelled.   Additional compensation may be paid where the booking status is marked as “changes pending authorisation” at our discretion provided the changes requested did not affect the booking location, start time or date. The original amount paid will be paid back to you in the same way it was received.  This will usually be by a refund to your credit or debit card.  The additional compensation will be paid by bank transfer a claim form (provided by us) will need to be completed for the additional compensation